Refunds

Our Refund Policy

We want every buyer and seller to feel confident using our marketplace. Because tickets are time- and event-sensitive, our refund process is built around a few clear, consistent rules explained below.

When a Refund Applies

Event Cancellations

If an event is officially cancelled by the organizer or venue and is not rescheduled, ticket holders are eligible for a full refund of the ticket price. Refunds for cancelled events are processed automatically once the cancellation is confirmed — there's no need to submit a separate request in most cases.

Event Postponements or Rescheduling

When an event is postponed or moved to a new date, your original tickets typically remain valid for the rescheduled event. If you're unable to attend the new date, contact our support team to discuss your options.

Ticket Delivery Problems

If you paid for a ticket that was never delivered, or received a ticket that doesn't match what you purchased (wrong event, date, or seat), you're entitled to a full refund. Report the issue as soon as you notice it so we can investigate quickly.

When a Refund Does Not Apply

Refunds generally aren't available for:

  • A change of mind after purchase
  • Missing an event due to travel, scheduling, or personal circumstances
  • Events that proceed as originally scheduled
  • Tickets that were resold or transferred after delivery

How to Request a Refund

  • Locate Your Order – Sign in to your account and find the order in question.
  • Submit a Request – Choose the reason for your refund request and provide any relevant details.
  • Review – Our team reviews the request, verifying it against the event status and order records.
  • Resolution – Approved refunds are returned to your original payment method within a standard processing window.

Refund Timing

Once a refund is approved, funds are typically returned to your original payment method within 5–10 business days, though timing can vary slightly depending on your bank or card provider.

Questions About a Refund?

If your situation doesn't fit neatly into the categories above, reach out to our support team directly. Every case is reviewed individually, and we'll work with you to find a fair resolution.